When I start eZee FrontDesk it says "Database can not be connected"
If you are getting this message on a client computer on a Network, then please check that you have configured Machine/IP address properly. This setting can be done from eZee FrontDesk Menu-> General Settings -> Client/Server.
If you are getting this message on standalone mode, then your software installation was not successful (if it is a fresh installation) or it got corrupted due to any reason. In this case, please contact eZee FrontDesk support.
My antivirus software is giving a malicious script warning for idriver.exe
During the installation of the software you might encounter this message from your antivirus software about a malicious script. Generally this happens in some version of Norton antivirus. Norton antivirus will give options to select in the event of a malicious script:
Stop this script (recommended)
Allow this activity once
Allow this entire script once
Authorize this script
Please choose Authorize this script option. You can even disable the anti virus during the installation.
Note : Norton antivirus gives such message even installing Microsoft programs like MS Outlooks and others. Please rest assured our software doesn't have any virus.
On running the setup nothing happens
This happens if the Installer program has not been downloaded fully. Please try to download installer again. Sometimes it may also happen if your computer is running antivirus software. Please turn off antivirus software and try to run Installer. If problem persist please contact eZee FrontDesk support.
Is this software supported on Windows Vista?
eZee NextGen is supported on Windows Vista. However in order to install it effectively, please do following settings before installing eZee NextGen.
Click on Start->Control Panel
Double click and open User Accounts
Click on "User Accounts" again on the next screen that appears
Choose "Turn User Account Control On/Off"
Press "Continue", uncheck "Use User Account Control (UAC) to help protect my computer", then click "OK".
Restart the Computer. After restarting computer install eZee NextGen.
When I start eZee FrontDesk, It gives me message "System file corrupted, Contact eZee FrontDesk Support"
This message comes when your local regional settings does not support default eZee NextGen settings. Please contact eZee FrontDesk Support, and we will send you system file which supports your regional settings. You will not need to reinstall software, just by replacing 1 file it will just running fine