How to print a folio/invoice of a guest who has stayed with us sometime back?
There are several ways to print a folio/invoice of a past guest staying at Hotel. One of the simplest way is, go to eZee FrontDesk NextGen -> Tools & Utilities -> Advance Search, this will open a dialogue for you. Please enter information which you have about that guest and search for it. This will list you all past folios of the guest. Please note the folio no, which you want to print. Close Advance Search dialogue. On Room View or List View below Calendar.
Please enter this folio no in appropriate box and press search button. This will open a dialogue for you with record of this Folio, double click on this record and from there you will be able to print folio/invoice.
How do I refund a guest?
In order to refund a guest, Please open the room, click on Amount Paid tab and click Add button. This will open a dialogue to enter a new payment. Let's say for example, you want to refund 100$ by cash. In order to enter this transaction, please add a record of - 100 $ by cash. -100$ will be reflected as a refund.
How do I change the Folio Notice?
Folio Notice is the one which you see at the bottom of the guest Folio/Invoice. eZee FrontDesk comes with default Folio Notice. In order to change it, please go to eZee Configuration -> Open Menu - > Select Configuration Options -> Click on Notice tab. Please click on appropriate tab and change the working as per your liking. Press Save & Close.
Desk Clerk forgot to check in a guest in eZee FrontDesk NextGen and auditor have done night audit, how to check in a guest to a past date?
This can be done by only privileged user. If you are a privileged user, please go to eZee FrontDesk NextGen -> Go to Back Office -> Insert Transaction. This will open a wizard (as same as reservation) which will guide you through check in a guest in past date. Please note, you will only able to check in a guest to that room if the room was vacant for that check in and check out dates.